Customer Service Agent (German)
Premium Health Europe, we are an eCommerce company with a very fast-growing perspective. Our team consists of IT, marketing, eCommerce, and finance. Due to such continuous growth, we are seeking to hire German speakers to assist clients on a daily basis via chat, email, and phone.
Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! As a key employee of the Customer Service team, you will be the first point of contact with our clients through email and phone. All aspects of this role are customer-centric and focused on delivering the best possible experience.
- Greet and communicate with customers in a warm and empathetic fashion
- Deliver a high level of customer service to customers via phone and email
- Provide explanations to customers about products/sites/policies
- Keep up to date with new information/policies
- Build a trusting relationship with clients providing accurate information in a timely manner
- Understand, guide, and support clients
- Collaborate with other departments where necessary.
- A native or fluent German speaker who can also speak/write English fluently
- You enjoy learning and sharing your knowledge with others
- You are genuinely interested in the online sector and eager to learn more
- You take pride in giving support to people with empathy and show engagement in delivering excellent service
- An excellent listener
- A team player that can work independently
- From Monday to Friday between 08:00 – 17:00.
*Only EU citizens will be considered.
*Due to the high volume of CVs received only successful candidates will be contacted.